CANCELLATION POLICY

We are committed to providing consistent services to help our clients achieve their goals. Our cancellation policy aims to minimise the cancellation of scheduled services and provide you with information on what to do if you need to cancel an appointment.

If you cancel an appointment with less than 24 hours’ notice, 90% of the total session fee will be charged. This includes travel costs. Failure to attend (no-show), or appointments cancelled with less than 2 hours’ notice, will be charged at 100% of the total session fee, including travel costs. This policy includes online sessions (telehealth). Outstanding fees need to be paid prior to further services being provided.

We have limited capacity for rescheduling sessions, so please cancel your appointments mindfully. Repeated cancellation of services may result in loss of your regular session time or termination of services.

For NDIS clients, the cancellation fee can be claimed against your child’s NDIS plan. There is no limit on the number of short notice cancellations that can be claimed.

We understand that sometimes things happen, such as medical emergencies, and it is not possible to give adequate notice. We may waive the cancellation fee in exceptional circumstances at our discretion, taking into consideration the nature and number of cancelled appointments.

If you need to cancel a scheduled appointment, please contact us (link here to our contact details) a message via phone, email, or text message as soon as you can.